Q: |
Are All products New or Refurbished or used? |
A: |
All products are original new factory sealed with one year warranty |
Q: |
How long is my quote valid for? |
A: |
Quotes are valid for 30 days from the day the quote is received unless stated otherwise at the time of quotation |
Q: |
Are the parts fully tested? |
A: |
All of the parts that we supply are fully tested and for extra peace of mind, all parts are sold with a standard 12-month return-to-base warranty; we also offer dedicated after sales support. |
Q: |
Do you provide warranty as standard? |
A: |
We provide a full 12-month return-to-base warranty on all reconditioned, service exchange and new parts. So, if you have any problems within 12 months from the date of delivery, then you can contact our Customer Support Team who will be happy to help and explain what your next steps should be. |
Q: |
Do you offer international shipping? |
A: |
Yes, Shipping rates and delivery times may vary depending on the destination. |
Q: |
What types of products does your company trade in? |
A: |
We specialize in a wide range of industrial automation products including sensors, control systems, PLCs, HMIs, and various other automation components. We source products from leading manufacturers to meet diverse industrial needs. |
Q: |
What should I do if I have a complaint or issue with my order? |
A: |
If you have any complaints or issues with your order, please contact our customer service team as soon as possible. We will work to resolve any issues promptly and ensure your satisfaction. |
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No. 479, Ring Road, Lujiazui Street, Pudong New Area, Shanghai
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